Privacy Policy

Last updated: 19/01/2024

Welcome to Aussies in the wild! This Privacy Policy outlines how we, Aussies in the wild (referred to as ’we,’ ’us,’ or ’our’ collect, use, and disclose your personal information when you engage with our website, use our services, or make purchases from our online store at https://aussiesinthewild.com (collectively referred to as the ’Services’). As you read through this Privacy Policy, please remember that ’you’ and ’your’ refer to you as a user of our Services, whether you’re a valued customer, a website visitor, or someone whose information we gather in line with this Privacy Policy. We encourage you to carefully review this Privacy Policy. By accessing and using our Services, you agree to the collection, use, and disclosure of your personal information as detailed herein. If you disagree with any part of this Privacy Policy, we kindly ask you not to use our Services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically, reflecting adjustments to our practices, legal obligations, or other operational requirements. When we make changes, we will post the updated Privacy Policy on our website, revise the ’Last updated’ date, and fulfill any additional obligations stipulated by relevant laws.

How We Collect and Use Your Personal Information

To make sure we’re giving you the best possible experience, we’ve been collecting and continue to collect personal information about you from different sources. This information is based on your interactions with us. Beyond specific uses outlined later, we employ the information collected to communicate with you, deliver Services, fulfill legal obligations, enforce applicable terms of service, and safeguard our Services, your rights, and the rights of others.

Types of Personal Information We Collect

The personal information we collect varies based on how you engage with our Site and utilise our Services. The term ’personal information’ here encompasses data that can identify, describe, relate to, or can be connected to you. Below, we elaborate on the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details (e.g., name, address, phone number, email)
• Order information (e.g., billing address, shipping address, payment details)
• Account information (e.g., username, password)
• Shopping information (e.g., viewed items, cart activity)
• Customer support information (e.g., messages to us)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (’Usage Data’). To do this, we may use cookies, pixels and similar technologies (’Cookies’). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Please refer to https://www.shopify.com/legal/cookies for specifics on Cookies

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We employ your personal information for specific purposes, including but not limited to:

• Providing Products and Services: To fulfill orders, process payments, notify you about transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising: To send promotional communications, tailor advertising content, and improve our Services.
• Security and Fraud Prevention: To detect and address potential fraudulent or malicious activity.
• Communication: To offer customer support and enhance our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We may have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in ’How we Collect and Use your Personal Information’ and ’How we Disclose Personal Information’:

Category:

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We may share (as those terms are defined in applicable law) personal information as part of our efforts to create engaging advertising and marketing activities. Examples of these activities are as follows:

Category of Personal Information

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as records of products or services purchased and shopping information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients

• Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

While we implement security measures, no system is entirely infallible. We recommend not transmitting sensitive or confidential information through unsecured channels. Data retention varies, influenced by factors such as account maintenance, legal obligations, and contract enforcement.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sharing or Targeted Advertising. You may have a right to direct us not to share your personal information or to opt out of the processing of your personal information for purposes considered to be ’targeted advertising’, as defined in applicable privacy laws. Note, our responsibility of control is to remove your selection of ‘Marketing Consent’. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of sharing of information for the device and browser that you use to visit the Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

For queries about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at hello@aussiesinthewild.com

Thank you for entrusting Aussies in the Wild with your information. We are dedicated to safeguarding your privacy and providing you with a secure and fulfilling experience.